Contact Us

Your questions and comments are precious to us! Fill out the form below and you will receive a personal response from us within 24 hours.

or call us at 514.999.PURE (7873)

or email us at contactus@purepetal.com

If you are a retailer please go to our page for Retailers.

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For a sexy, flirty scent try:

For a sophisticated feminine scent try:
For a clean, fresh-out-of-the-shower scent try:
For a radiant, energizing fresh scent try:
Receive a travel-sized refillable fragrance for only $7 with our Limited Edition Gift Set
Enjoy complimentary shipping when you order two 4 oz fragrances or more!
Receive a complimentary sample with every order!
You’ll love it, we guarantee it!

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You’ll love it, or we’ll take it back

We are so sure you’ll love our products, we guarantee it. If for any reason you are unsatisfied with your order within 30 days of receiving it, exchange or return it for its purchase price, no questions asked. Read more about our return policy here.

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Return Policy

If within 30 days of receiving your order you wish to exchange or return it, simply email us at contactus@purepetal.com or call us at 514-999-7873 to receive a Return Authorization Number and send it back to us. We’ll exchange it for another scent of your choice free of charge, or give you a full refund of its purchase price, you decide. Please note shipping is non-refundable and if free shipping was applied to your order, standard shipping costs will not be refunded.

Shipping Costs & Estimated Delivery Times

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Shipping Costs and Estimated Delivery Times

Complimentary Shipping Promotion! For a limited time, get complimentary shipping in North America when you order two full-sized bottles or more!

Destination

Estimated Shipping Time

Shipping cost for 1 bottle

Shipping cost for 2 bottles or more

Continental USA

2-8 Business days

$17.11

Free*

Canada (ON, QC, NS, NB, PE)

1-2 Business days

$8.89

Free*

Canada (MN, AB, SK)

3-6 Business days

$8.89

Free*

Canada (BC, YT, NWT, NU, NL)

6-7 Business days

$13.26

Free*

EU & UK & Australia & NZ

10 days to most major cities

$15.20

$20.00

* Limited Time Offer

USA & Canada

All US and Canadian orders ship with FedEx® Ground. Orders are processed and shipped same or next business day, except on weekends and holidays, when they are shipped next business day. Please add 1 business day to shipping times indicated. You will receive an email with your tracking number once your order is shipped.

We ship to APO via regular Canada Post/USPS, however, please allow extra time for delivery. APO shipping costs are same as for Continental USA.

Please contact us at contactus@purepetal.com for shipping to Alaska & Hawaii.

European Union & United Kingdom

All European Union & UK orders are shipped regular Postal Service.

Please indicate "European Union & UK" and "No Province or State" in the shipping options at check-out. For your information, $42.99 Can is equivalent to about 32 Euros and shipping is equivalent to about 11 Euros for one bottle and 15 Euros for two bottles or more. Conversion rate varies with international currency exchange markets, so above values are approximate. You will be charged the daily rate by your credit card company, visible at checkout.

Australia & New Zealand

Please contact us at contactus@purepetal.com for shipping to Australia and New Zealand or visit Belle Hair Studio at www.bellehairstudio.com.au for shipping directly from Australia.

All countries not listed above

Although we do not ship to countries not listed above, Belle Hair Studio  at www.bellehairstudio.com.au ships all over the world. Please shop on their online store for shipping to any countries not listed above.

Security

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Shop in Confidence

All billing information you submit is encrypted and secure via the Paypal® site, one of the safest and most secure ways of making a purchase online. We do not collect your credit card information on our site, so even we do not have access to it.

We Respect your Privacy

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Privacy Policy

We do not sell, give or exchange any personal information you provide us. Period. Your email will only be used to respond to your questions or provide information about your order status. If you do sign up to be on our mailing list you will occasionally get offers or newsletters from us and no one else. And of course you can unsubscribe at any time. It’s that simple.