FAQ
Q. Can I wear Pure & Petal hair fragrance and my regular fragrance together?

A. Absolutely, Pure & Petal hair fragrance is fresh and light and stays close to your hair. It's formulated so that after the initial burst of scent it leaves a nice light scent that lingers on your hair when you smell it. You can always spray more on to create the intensity you desire, but if you want your predominant scent to be that of your regular perfume, just spray a few sprays of Pure & Petal hair fragrance on your hair and perfume your body as you normally would.

Q. Why is Pure & Petal hair fragrance alcohol-free?

A. Many hair care professionals believe that alcohol may be drying and damaging for your hair, especially if it's been coloured, permed or frequently blown-out. That's why here at Pure & Petal we've put so much effort into making an alcohol-free formula. You'll also love that there is no initial alcohol smell like regular alcohol-based perfumes. So you get the true scent right away.

Q. How long do the scents last for?

A. Since hair is more absorbent of scent than skin, the fact that Pure & Petal hair fragrances are not alcohol based does not affect their staying power. The period of time the scents stay in your hair can vary with each individual scent and hair type, from a few hours to the next morning. If you want a really long lasting scent try Linden Blossom which lasts for up to 24 hours while if you prefer something that will last for less time try Summer Passion or Heavenly Clean which will last for most of the day. Since citrus notes tend to be top notes, they will not last as long as the other scents so Sublime Citrus will tend to dissipate after a few hours. Of course you can always reapply.

Q. Will Pure & Petal hair fragrance help keep my hair from picking up the odour of smoke and other environmental odours?

A. Pure & Petal hair fragrances are the equivalent of perfumes for hair, not deodorants. Although, they are not intended to mask other odours, they do work remarkable well. In particular, we have noticed that Linden Blossom is remarkably effective if you spray it on before exposure to smoke or other odours. The other scents will also help reduce odour pick-up when sprayed on before exposure.

Q. Can I use Pure & Petal hair fragrance on my skin instead of regular perfume?

A. Yes, in fact because our hair fragrances are alcohol-free they are particularly gentle on skin. People who may have irritation or dry skin from alcohol may find our water-based, alcohol-free formula to be very gentle.

Also, Pure & Petal scents are formulated to be light and fresh so that your hair doesn't have a heavily perfumed smell. Some of our customers have actually told us how much they loved using our hair fragrances all over their body due to their fresh, clean scent. In addition, the silk protein and provitamin B5 are just as luxuriously silky for your skin as they are for your hair.

Q. Will hair perfume make my hair frizzy?

A. No, Pure & Petal hair fragrance is a very fine hair mist that will not cause frizziness. In fact, the silk protein should actually help keep your hair looking silky and smooth.

Q. Can Pure & Petal hair fragrance help prevent static hair in winter?

A. Yes, the light moisturizing effect can help dry, winter hair to stay static free. It does not replace a specialized hair product, but it can help in those dry winter months. In addition, by washing and drying your hair only as often as necessary, you can help your hair stay healthy and strong by retaining more moisture in the dry winter months.

Q. Will Pure & Petal hair fragrance weigh my hair down or make it greasy?

A. Our water-based formula is not only alcohol-free, but we have also made it silicone-free which keeps the mist light and fine, so it never weighs down hair or makes it greasy.

Q. When is the best time to apply Pure & Petal hair fragrance?

A. The best time to apply Pure & Petal hair fragrance is on clean, dry hair after drying and styling. You can reapply throughout the day as often as you like. It's also a great way to feel refreshed after a workout when you don't have time to wash your hair.

Q. Can I request samples?

A. You will receive one complimentary sample with every Pure & Petal order, however due to the high volume of requests, we can only send samples with orders.

Q. Can I return Pure & Petal hair fragrance if I am not completely satisfied?

A. We are so convinced that you'll love our products that we give you our 100% satisfaction guarantee. Within 30 days of receiving the product, if for any reason you find you are not satisfied with the product, please email us at customerservice@purepetal.com and we will be happy to give you a Return Number and you can ship it back to us. The complimentary samples are yours to keep. Shipping charges still apply. If free shipping was applied to your order, refund will be order price less regular shipping charges. We only accept returns of products sold through our website.  For products sold through retailers, please consult individual return policy of retailer. Please see our Terms and Condition for complete terms and conditions.

Q. What are the delivery times and what are the shipping charges in Canada and the USA?

A. All US and Canadian orders ship with FedEx® Ground from our Montreal location. Orders are processed and shipped same or next business day, except on weekends and holidays, when they are shipped next business day. Please add 1 business day to shipping times indicated. You will receive an email with your tracking number once your order is shipped.

Complimentary Shipping Promotion! For a limited time, get complimentary shipping in North America when you order two bottles or more!

Shipping times and charges:

Destination
Estimated Shipping Time
Shipping cost for 1 bottle
Shipping cost for 2 bottles or more
Continental USA
2-8 Business days
$17.11
Free*
Ontario, Quebec, Nova Scotia, New Brunswick, P.E.I.
1-2 Business days
$8.89
Free*
Manitoba, Alberta, Saskatchewan
3-6 Business days
$8.89
Free*
British Columbia, Yukon, North West Territories, Nunavut, NewFoundland & Labrador
6-7 Business days
$13.26
Free*
EU & UK
10 days to most major cities
$15.20
$20.00

* Limited time offer

We ship to APO via regular Canada Post/ISPS, however, please allow extra time for delivery. APO shipping costs are same as for Continental USA.

Please contact us at contactus@purepetal.com for shipping to Alaska & Hawaii.

Q. Do you ship internationally and what are the delivery times and shipping charges?

A. We ship to the European Union, UK and Australia using regular Postal Service. Please see chart above for rates and delivery times.

Please indicate "European Union & UK" and "No Province or State" in the shipping options at check-out for EU and UK. For your information, $42.99 US is equivalent to about 33 Euros and shipping is equivalent to about 10 Euros for one bottle and 13 Euros for two bottles or more. Conversion rate varies with international currency exchange markets, so above values are approximate. You will be charged the daily rate by your credit card company, visible at checkout.

Please contact us at contactus@purepetal.com for shipping to Australia and New Zealand.

Sorry, we do not ship to other countries not listed above.

Q. What is your privacy policy?

A. Our privacy policy is really simple - we never give, sell, rent or otherwise make available your personal information to a third party. We only use the contact information you provide to us to communicate with you about your order or to answer your questions and comments. If you have signed up for our mailing list you will receive announcements about special offers and promotions only as long as you desire, you may unsubscribe at any time.

We use PayPal for all our transactions to ensure that all transactions are protected by secure server software and the latest industry standard 128 bit encryption technology. This means that even we don't see your credit card information, only PayPal does. PayPal has some of the most secure online transaction technology currently on the web. Please see our Terms and Condition for complete terms and conditions.

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For a sexy, flirty scent try:
For a sophisticated feminine scent try:
For a clean, fresh-out-of-the-shower scent try:
For a radiant, energizing fresh scent try:

Don't see the answer to your question? Call us at 514.999.PURE

Receive a travel-sized refillable fragrance for only $7 with our Limited Edition Gift Set
Enjoy complimentary shipping when you order two 4 oz fragrances or more!
Receive a complimentary sample with every order!
As seen in

"She’s got toned thighs, she’s well rested, never late for a meeting and the last time she walked by you after a meeting, her hair smelled enticingly clean. How did she have time to wash her hair after her lunchtime workout? The secret is Pure & Petal hair fragrances…"

Fitness Rx, August 2007

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You’ll love it, we guarantee it!

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You’ll love it, or we’ll take it back.

 

We are so sure you’ll love our products, we guarantee it. If for any reason you are unsatisfied with your order within 30 days of receiving it, exchange or return it for its purchase price, no questions asked. Read more about our return policy here.

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Return Policy

If within 30 days of receiving your order you wish to exchange or return it, simply email us at contactus@purepetal.com or call us at 514-999-7873 to receive a Return Authorization Number and send it back to us. We’ll exchange it for another scent of your choice free of charge, or give you a full refund of its purchase price, you decide. Please note shipping is non-refundable and if free shipping was applied to your order, standard shipping costs will not be refunded.

Shipping Costs & Estimated Delivery Times

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Shipping Costs and Estimated Delivery Times

Complimentary Shipping Promotion! For a limited time, get complimentary shipping in North America when you order two full-sized bottles or more!

Destination

Estimated Shipping Time

Shipping cost for 1 bottle

Shipping cost for 2 bottles or more

Continental USA

2-8 Business days

$17.11

Free*

Canada (ON, QC, NS, NB, PE)

1-2 Business days

$8.89

Free*

Canada (MN, AB, SK)

3-6 Business days

$8.89

Free*

Canada (BC, YT, NWT, NU, NL)

6-7 Business days

$13.26

Free*

EU & UK

10 days to most major cities

$15.20

$20.00

* Limited Time Offer

USA & Canada

All US and Canadian orders ship with FedEx® Ground. Orders are processed and shipped same or next business day, except on weekends and holidays, when they are shipped next business day. Please add 1 business day to shipping times indicated. You will receive an email with your tracking number once your order is shipped.

We ship to APO via regular Canada Post/ISPS, however, please allow extra time for delivery. APO shipping costs are same as for Continental USA.

Please contact us at contactus@purepetal.com for shipping to Alaska & Hawaii.

European Union & United Kingdom

All European Union & UK orders are shipped regular Postal Service.

Please indicate "European Union & UK" and "No Province or State" in the shipping options at check-out. For your information, $48.99 Can is equivalent to about 33 Euros and shipping is equivalent to about 10 Euros for one bottle and 13 Euros for two bottles or more. Conversion rate varies with international currency exchange markets, so above values are approximate. You will be charged the daily rate by your credit card company, visible at checkout.

Australia & New Zealand

Please contact us at contactus@purepetal.com for shipping to Australia and New Zealand.

Sorry, we do not ship to other countries not listed above.

Security

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Shop in Confidence

All billing information you submit is encrypted and secure via the Paypal® site, one of the safest and most secure ways of making a purchase online. We do not collect your credit card information on our site, so even we do not have access to it.

We Respect your Privacy

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Privacy Policy

We do not sell, give or exchange any personal information you provide us. Period. Your email will only be used to respond to your questions or provide information about your order status. If you do sign up to be on our mailing list you will occasionally get offers or newsletters from us and no one else. And of course you can unsubscribe at any time. It’s that simple.