Terms and Conditions

Copyright: All content included on this site, such as text, graphics, logos, button icons, images and software, is the property of Pure & Petal or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Pure & Petal and protected by international copyright laws. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any purpose without express written consent of Pure & Petal.

Trademarks: Pure & Petal, purepetal.com, and all page headers, custom graphics and button icons are service marks, trademarks, and/or trade dress of Pure & Petal and may not be used in connection with any product or service that is not offered by Pure & Petal in any manner that is likely to cause confusion among customers.

Payment:All sales must be prepaid online. We currently accept payments via Paypal only. We do not accept COD orders.

Security: Financial transactions are handled by a third party financial institution using industry-standard secure 128-bit SSL connections and encryption for safe service.

Shipping: We currently ship to Canada and the USA with FedEx Ground. APO shipments are processed via Canada Post/USPS. For international shipping please contact us directly at customerservice@purepetal.com. Shipping charges will be displayed in your shopping cart when you place your order. In rare instances, we may contact you for your approval if the shipping charges change (remote areas of Canada or the USA outside of the 48 lower states.

Approximate shipping times:

Ontario, Quebec, Nova Scotia, New Brunswick & P.E.I.: 1-2 business days

Manitoba, Saskatchewan & Alberta: 3-6 business days

British Columbia, Yukon, North West Territories, Nunavut: 6-7 business days

Continental U.S.A: 2-8 business days

Orders are shipped the same or next business day that order is placed (depending on time order is received), so please add up to 1 day to above shipping times.

If you wish to have expedited shipping please place a request in the special request area of the order page. We will contact you with the adjusted shipping charges for your approval before shipping.

Returns:Within 30 days of receiving the product, if for any reason you find you are not satisfied with the product, please email us at customerservice@purepetal.com and we will be happy to give you a Return Number and you can ship it back to us at your charge. Shipping charges still apply. If free shipping was applied to your order, refund will be order price less regular shipping charges. We only accept returns of products sold through our website.  For products sold through retailers, please consult individual return policy of retailer.

Privacy: We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order. For example, your information is processed by a third party financial institution (Paypal) for payment processing. The carrier of your shipment (FedEx or Canada Post/USPS) will also have access to your name and address in order to deliver shipment. No other personal information will be shared with any other third party.

Applicable law: By visiting Pure & Petal, you agree that the laws of the province of Quebec, without regard to principles of conflict of laws, will govern these terms of use and any dispute of any sort that might arise between you and Pure & Petal or its associates.